Managing the Unmanageable MD
By Ellie Green, The Last Hurdle Ltd Office Manager and PA to Founder Jules White
For the past two years, I’ve had the pleasure of working for an incredible person – Jules White, the MD of The Last Hurdle. In that time, I’ve learned a lot about organisation, flexibility and the delicate art of ‘managing the unmanageable MD.’ Supporting Jules in her day-to-day tasks, from keeping the office running smoothly to managing her diary, has become second nature. Of course, there have been some challenges – like the times Jules has booked her own appointments and caused more than a little confusion for herself and our clients!
Never Fear, Ellie Is Here!
A big part of my role is managing Jules’ appointments, letting her know when and where she needs to be and adjusting her schedule as things inevitably change. We’re a busy team and keeping everything running smoothly requires a clear system – a system that works brilliantly, as long as Jules doesn’t get involved! Thankfully, most of our clients now know to book through me, so their meetings appear in the online diary and everything runs like clockwork. I’m sure it’s reassuring for them too!
Managing the Unmanageable MD
I take great pride in what I do at The Last Hurdle, and I’ve grown and developed so much since joining. When I started as a Sales Apprentice, I never imagined I’d become Head Office Manager and Jules’ PA – but here I am! In that time, I’ve gained an NVQ Level 2 in Sales and even attended a Neuro-Linguistic Programming (NLP) course to improve my communication skills. Every day brings new opportunities to develop and I’m excited about what the future holds.
Still, managing the ‘unmanageable MD’ remains a bit of a mystery, even to me! My days are filled with phone calls and emails, making sure Jules knows who she’s meeting, where she needs to be and when.
Does it sound simple? I’d like to see you take on the challenge!
A Grateful Opportunity
I’m incredibly grateful for the opportunity to work at The Last Hurdle, ‘looking after’ Jules, the office, and the team. Jules is a force of nature and her dedication has grown The Last Hurdle significantly since I started in 2013. It’s exciting to be part of that journey, and I look forward to continuing to support Jules and help drive the business forward.
