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Focus on the Solution Ever had one of those problems that seemed insurmountable? The kind that you just kept dwelling on? It’s all too easy to fixate on the problem itself, rather than focusing on the solution. Worrying about the issue won’t get you any closer to resolving it. In fact, it only drains your[…]
Making the Most of Your Networking Activities One of the best ways to grow your business is through networking with like-minded people. Across the country, there are countless networking clubs and groups, but with so many options, choosing the right one(s) can be tricky. In fact, if you wanted to, it’s possible to spend all[…]
Read the Small Print Practically everything we sign up to these days comes with ‘terms and conditions,’ a contract or some form of agreement, whether it’s in hard copy or online. The reality is that many businesses and individuals, sign without fully reading through the details of what they are agreeing to. It’s only when[…]
The Importance of Making the Right First Impression We’ve all heard the saying ‘don’t judge a book by its cover’, yet that is exactly what we do. But is it so wrong? Every time we meet someone new, we form an opinion of them within the first few seconds and this impression is primarily based[…]
How to Stop Selling Your Time If you run a business in the service industry, you’re probably familiar with the idea of charging by the hour. It’s something many of us do. You land a job, inform the customer how long it will take and charge £X per hour. While this may work fine if[…]
Features vs Benefits The key to a successful sale is aligning the benefits of your product or service with your customers’ needs. Think of it as offering the solution to a specific problem they face. Today’s salespeople are problem solvers, using their product or service to make life easier for their customers. Features vs Benefits:[…]
UK Business Growth A recent House of Commons report, compiling business statistics since the turn of the millennium, has shed some interesting light on how the UK business landscape has changed over the last 14 years. The number of private sector businesses has grown from around 3.4 million to just over 5.2 million, with the[…]
Complaint Handling is an Opportunity to Impress If your business has never received a complaint from a customer, you’re either very lucky, extremely good at what you do or you haven’t been trading for long! All companies receive complaints from time to time. If you’re adept at handling customer complaints, you can make the difference[…]
How to Get the Best From Your Sales Team Does your company employ a salesperson or a sales team? Are they consistently meeting targets, or have they lost momentum and stopped bringing in the business you need? Before considering a change in personnel, ask yourself whether you’re providing them with the support and motivation they[…]
Small Businesses Need to Outsource to Survive! When running your own business, it quickly becomes clear that you can’t manage everything by yourself and some tasks are best left to the experts. According to Richard Branson, every successful business needs the right people in place. While big companies can afford to headhunt top talent, small[…]
